Refund policy

Last updated 11 November 2026

I want you to be happy with Timesake. If it isn’t right for you, for any reason, you can have a full refund within 30 days of buying it. You don’t need to explain why, although I’d love to know, because it helps me make Timesake better.

How to ask for a refund

Timesake is sold through Paddle, which handles payments and refunds as the Merchant of Record. The quickest way is to visit paddle.net, look up your order with the email address you bought with, and request a refund there. You can also email me at [email protected] with that email address, and I’ll arrange it with Paddle for you.

Refunds go back to the card or account you paid with, including any sales tax or VAT you were charged. Paddle usually processes them within a few days, and your bank may take a little longer to show the money.

After a refund

Once a refund goes through, the licence for that purchase stops working, and Timesake goes back to working as it did before you bought it. Everything you recorded stays on your Mac and remains yours.

After 30 days

After 30 days, refunds are at my discretion, so do get in touch if something has gone wrong. If you were charged twice by mistake, or Timesake stopped working for you because of a fault I can’t fix, I’ll always put it right. Nothing in this policy affects any rights you have as a consumer under the law where you live.

Upgrades

The same 30 days apply to any paid upgrade to a new major version. If you refund an upgrade, you go back to the version your original licence covers.

The full terms of sale are on the terms page.